Purchase and shipping

Purchasing procedure: private individuals – ultimate consumers:

1. PRODUCT SELECTION: select the desired product, select quantity and click “add to cart” in order to put product in basket
2. If you want some other products, please repeat the procedure for them
3. COMPLETING THE PURCHASE: select from menu the sign for Basket and your selected product will be shown
4. If this is your final choice, click on “checkout”
5. Under ”Costumer information” fill in the required address and contact fields
6. Click on “continue to shipping method”. If the delivery address is different from your residential address, fill in this information too. The shipping costs depend on the delivery address of the goods and their weight. In this step you will see the cost of shipping.
7. Click on “continue to payment method” in order to select method of payment, here you can choose between credit cards and finish the purchase
8. After the transaction you will receive an e-mail about it

Payment methods:

Products in the web shop can be purchased with credit cards Maestro, MasterCard, Visa, American express or with your PayPal account.

IMPORTANT:

Your credit card data: the procedure of purchasing, i.e. charging your card is not processed on our server and this information is secured by the PayPal Express checkout gateway system with the highest encryption system, verified by the issuers of the credit cards.

Personal data: the data you have entered about yourself will be only used in case we ever need to contact you personally regarding delivery etc.

Payment due date: transactions are processed in chosen currency

Purchasing procedure for companies (PLC):

For now, companies cannot buy online but only after sending us a request about the type and quantity of products and we will send you an offer.

Product prices: all displayed prices for products and shipping include 25 % VAT and the correct amount will be shown on the Checkout page. The prices do not include specific special taxes and customs fees in third countries. The obligation of the buyer is to inform himself about this and bear these expenses.

Invoice: we are sending invoices with the products, as well as to your e-mail.

Warranty: the warranty period for all products is 1 (one) year from the time of receipt of the goods under the conditions in the Instruction manual specified next to the product.

Replacement of good due to deficiencies: if you should notice a defect or technical error on the product, please inform us via e-mail with the exact description and we will inform you about further steps regarding the repair or replacement of goods as soon as possible. Unfortunately, defects that are caused because of unprofessional handling or installation of product cannot be recognized.

SHIPPING

The delivery is carried out by HPExpress to your chosen delivery address. You will receive the shipping data, tracking number (number for online shipment tracking) via e-mail, so you can track the status of your shipment.

Delivery deadlines: the products are sent out within one to three days after receipt of payment or otherwise, if so stated with each product. If the product is made according to your specifications, the delivery deadlines and conditions are agreed upon separately, exclusively via e-mail.

Delivery time:

EU countries : 7 to 14 workdays beginning from the first day of tracking note.

Rest of the world : 7 to 21 workdays beginning from the first day of tracking note.

During taking delivery: carefully check the package you receive, in order to check if the content corresponds with your order, that parts are not missing and there is no damage. If you should have comments, the delivery man will make a record of delivery together with you about that.

COVID - 19 Policy

Despite the difficult times because of the virus, we didn't have a significant shipping delay, but it is possible because we can not impact on world shipping services.

Regarding a virus COVID-19, we declare that in the production and packaging process, nobody of our workers had any symptoms of the disease. As an additional measure, when packing our products, we use the usual personal protective equipment such as face masks, gloves, and disinfectants.

For all questions please mail us:

info@light4dark.com